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HP Recommended
HP 8025 Office jet Pro
Microsoft Windows 10 (64-bit)

I bought an HP 8025 Office jet Pro and it is missing the setup cartidges.  How can we bypass this because we cannot take the printer back and cannot find the cartridges anywhere.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@JerzeeTjf 

Hello,

Unfortunately, we cannot override the configuration ink cartridges during the first start-up.

Please follow the steps in the HP document on the right: A 'Use SETUP Cartridges' Error Displays.

  • If SETUP or Instant Ink Ready cartridges did not ship with the printer, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

 

Ink cartridge information for HP OfficeJet Pro 8020, 8020e, 8024e, 8025e, 8028e, 8030, and 8030e All-in-One printers.

HP OfficeJet Pro 8020 and 8030 All-in-One cartridge numbers:

United States and Canada

Europe, Middle East, and Africa

Latin America

Asia Pacific

910 and 910XL Black

916XL Black

910 and 910XL Cyan

910 and 910XL Magenta

910 and 910XL Yellow

912 and 912XL Black

917XL Black

912 and 912XL Cyan

912 and 912XL Magenta

912 and 912XL Yellow

914 and 914XL Black

918XL Black

914 and 914XL Cyan

914 and 914XL Magenta

914 and 914XL Yellow

915 and 915 Black

919XL Black

915 and 915XL Cyan

915 and 915XL Magenta

915 and 915XL Yellow


Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

1 REPLY 1
HP Recommended

@JerzeeTjf 

Hello,

Unfortunately, we cannot override the configuration ink cartridges during the first start-up.

Please follow the steps in the HP document on the right: A 'Use SETUP Cartridges' Error Displays.

  • If SETUP or Instant Ink Ready cartridges did not ship with the printer, return it to the retailer. SETUP cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits.

 

Ink cartridge information for HP OfficeJet Pro 8020, 8020e, 8024e, 8025e, 8028e, 8030, and 8030e All-in-One printers.

HP OfficeJet Pro 8020 and 8030 All-in-One cartridge numbers:

United States and Canada

Europe, Middle East, and Africa

Latin America

Asia Pacific

910 and 910XL Black

916XL Black

910 and 910XL Cyan

910 and 910XL Magenta

910 and 910XL Yellow

912 and 912XL Black

917XL Black

912 and 912XL Cyan

912 and 912XL Magenta

912 and 912XL Yellow

914 and 914XL Black

918XL Black

914 and 914XL Cyan

914 and 914XL Magenta

914 and 914XL Yellow

915 and 915 Black

919XL Black

915 and 915XL Cyan

915 and 915XL Magenta

915 and 915XL Yellow


Don't hesitate to contact us in case of need.

 

Best regards,:Wink:



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.