• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎08-11-2025 09:43 AM

HP Recommended

I just bought a used HP 8035e printer, when I go to setup the device it gives me an error message saying: Unable to register your device on your account error code: UA_400_EB000U0410

 

 This error message occurs on my Android end my Windows 11 PC.

 

 When I go to print a document, or copy a paper I get an error on the printer saying:  A problem has occurred with your HP account and you will be unable to print unless the issue is resolved.

 

 If anybody has any ideas on why this is doing this, I would really appreciate the help, thank you.

 

Reply
1 REPLY 1

‎08-13-2025 03:12 AM

HP Recommended

Hi @MitchL1990 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

The UA_400_EB000U0422 error indicates the printer was set up earlier with a different account and is not removed from that account yet; hence, you are getting this error. 

 

These requests are best addressed over the phone with our dedicated support team for your region. 

 

I'm sending you a private message to guide you on the next steps.

 

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

 

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

 

Take care and have a great day!

 

Regards,

Hawks_Eye

 

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.