HP 8122e stuck on firmware update with no Wifi

[Caroline127]

Hi, I have a HP8122e, it is one month old and stuck on Firmware update with no way to return to the Home Screen. I have recently changed Internet providers and cannot get this printer connected while it is stuck on this screen. Off and on, waiting a minute, hour or even overnight does not work.  Can anybody suggest something or should I return it?

[Max3Aj]

@Caroline127, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand your HP OfficeJet Pro 8122e is stuck on a firmware update screen and you're unable to connect it to Wi-Fi after switching internet providers. Let's try to get your printer back up and running with these steps:

Power Reset the Printer

Sometimes a simple reset can help:

• With the printer powered on, disconnect the power cable from the back.
• Unplug the power cord from the wall outlet.
• Wait 60 seconds.
• Plug the power cord back into the wall and then into the printer.
• Turn the printer back on if it doesn’t start automatically.

If the printer is still stuck on the firmware update screen, proceed to the next step.

Restore Wi-Fi Setup Mode

Since you changed your internet provider, the printer may be trying to connect to the old network. Let’s reset the Wi-Fi settings:

• On the printer control panel, press and hold the Wireless button and the Cancel button together for 5 seconds.
• This should restore the printer to Wi-Fi setup mode (the wireless light should blink blue).

Connect Using HP Smart App

• Download the HP Smart app on your phone or PC: HP Smart
• Open the app and follow the prompts to add a new printer.
• The app should detect the printer in setup mode and guide you through connecting it to your new Wi-Fi.

Update Firmware via USB (if needed)

If the printer remains stuck and cannot connect to Wi-Fi:

• Download the latest firmware from HP’s official site: Official HP® Support
• Use a USB cable to connect the printer to your PC.
• Run the firmware update tool and follow the on-screen instructions.

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support