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‎07-14-2024 06:23 PM

HP Recommended
Product: HP OfficeJet Pro 8135e All-in-One Printer

Every 15 minutes or so, my 8135e printer makes some noice and the display shows "Scan successfully sent", and in the job queue in the web console, a new entry "Guest: HTTP Jobs" is added. This bothers me because I don't know what's being sent. How can I disable it?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-06-2024 02:07 AM

HP Recommended

Hi @Cliff425 & @qianchen ,

 

There is a new Firmware available. Can try updating the Printer Firmware?

 

This resource will be useful:

https://www.youtube.com/watch?v=HDzj0LkNIPY

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"

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https://www.youtube.com/watch?v=HDzj0LkNIPY
youtube.com/watch?v=HDzj0LkNIPY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Update Firmware via the Control ...
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14 REPLIES 14

‎07-15-2024 07:52 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.

 

Can try to update the firmware for the printer?  This resource shows how it's done:

https://www.youtube.com/watch?v=HDzj0LkNIPY

For more resources on the printer:

https://www.youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfVMlHOO8lHinzd_

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
HP OfficeJet Pro 8120e 8135e Printer: Unbox Connect to network Install inks & Print,Install HP Smart
HP OfficeJet Pro 8120e 8135e Printer: Unbox Connect to network Install inks & Print,Install HP Smart
youtube.com/playlist?list=PLUV0sXfF6zPj2L8vKWfV...
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This is the Unboxing & Setup of the HP OfficeJet Pro 8135e ...
https://www.youtube.com/watch?v=HDzj0LkNIPY
youtube.com/watch?v=HDzj0LkNIPY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Update Firmware via the Control ...
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‎07-17-2024 09:29 AM

HP Recommended

Hi Greentutle,

 

I just followed your steps and the printer says the firmware is up to date. I feel very uncomfortable the printer periodically make a noice and shows scan successfully sent, and I don't know what's being scanned and sent.

 

Thanks,

Qian

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‎07-18-2024 03:19 AM

HP Recommended

Hi @qianchen 

 

Thanks for checking for FW update.

 

How many devices are connected to the printer? 

 

May want to disconnect/uninstall those devices and then reinstall those devices again?  

Do the above especially on the device that has initiated a scan job on the printer before.

 

Thanks.

 

 

 

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎07-18-2024 03:23 AM

HP Recommended

> How many devices are connected to the printer? 

The printer is connected the home wifi. How can I tell what devices are connected to the printer?

 

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‎07-18-2024 03:49 AM

HP Recommended

Hi,

 

What device was used to setup the printer? Mobile phone, Laptop with HP Smart app?

 

What app/software did you used for scanning your documents?

 

Thanks

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎07-18-2024 03:55 AM

HP Recommended

> What device was used to setup the printer? Mobile phone, Laptop with HP Smart app?

Nothing yet. It's brand new. The only thing being scanned was the alignment paper.

 

> What app/software did you used for scanning your documents?

Not yet. We haven't scanned anything other than the alignment paper yet.

 

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‎07-18-2024 05:13 AM

HP Recommended

Hi @qianchen ,

 

Thanks for the info.

 

Would suggest to do a factory reset.  Here's the steps:

1. Go to "Menu"

2. Go to "Tools"

3. Go to "Maintenance"

4. Go to "Restore Settings"

5. Restore all factory defaults

 

Would need to setup the printer after that. Use HP SMart app to connect the printer to a network.

 

Hope that helps!

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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‎07-18-2024 05:17 AM - edited ‎07-18-2024 05:18 AM

HP Recommended

Already did factory reset, still the same. HP needs to update the printer software to let users know what's being sent.

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‎07-18-2024 05:52 AM

HP Recommended

Hi @qianchen 

 

Kindly let us know the Fw version of the printer.

 

Thanks.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"
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