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‎07-18-2024 11:02 AM

HP Recommended

This text input doesn't allow me to post the version info, saying it has invalid html. So I had to upload a screenshot.

 

Screenshot 2024-07-18 at 10.01.07 AM.png

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‎07-31-2024 11:05 PM

HP Recommended

I am having the same issue.  Have you solved it yet? 

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‎08-06-2024 02:07 AM

HP Recommended

Hi @Cliff425 & @qianchen ,

 

There is a new Firmware available. Can try updating the Printer Firmware?

 

This resource will be useful:

https://www.youtube.com/watch?v=HDzj0LkNIPY

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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HP OfficeJet Pro 8120 | 8130 | 9120 | 9130 Printer : How to update Firmware via Control Panel
HP OfficeJet Pro 8120 | 8130 | 9120 | 9130 Printer : How to update Firmware via Control Panel
youtube.com/watch?v=HDzj0LkNIPY
Click on the link to subscribe and get the latest video uploads: https://goo.gl/y4Rcn1 Remember to like and share the video if you know of friends that would find this useful. Click on the bell so you will not miss out on any new videos. This tutorial shows how to Update Firmware via the Control ...
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‎08-06-2024 02:18 AM

HP Recommended

@greenturtle thank you. I just noticed the printer installed the said firmware 2 days ago, and problem has not happen since the firmware update. Thank you.

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‎08-07-2024 01:23 AM

HP Recommended

Thank you @qianchen  for the feedback.  Appreciate your response in closing the loop.

 

Glad to hear that the issue is no longer seen.

 

Have a nice day!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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Question / Concern Answered, Click "Accept as Solution"
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