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Locked

‎07-18-2024 11:02 AM

HP Recommended

This text input doesn't allow me to post the version info, saying it has invalid html. So I had to upload a screenshot.

 

Screenshot 2024-07-18 at 10.01.07 AM.png

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‎07-31-2024 11:05 PM

HP Recommended

I am having the same issue.  Have you solved it yet? 

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‎08-06-2024 02:07 AM

HP Recommended

Hi @Cliff425 & @qianchen ,

 

There is a new Firmware available. Can try updating the Printer Firmware?

 

This resource will be useful:

https://www.youtube.com/watch?v=HDzj0LkNIPY

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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‎08-06-2024 02:18 AM

HP Recommended

@greenturtle thank you. I just noticed the printer installed the said firmware 2 days ago, and problem has not happen since the firmware update. Thank you.

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‎08-07-2024 01:23 AM

HP Recommended

Thank you @qianchen  for the feedback.  Appreciate your response in closing the loop.

 

Glad to hear that the issue is no longer seen.

 

Have a nice day!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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