HP 8620 stopped printing. Installed new drivers, but system won't let me reconnnect to prnteri

[Steve1265]

My HP8620 stopped printing so I followed a thread and installed newest software/driver update.  Then system asks me to reconnect new printer (I guess when I unisntalled old software it unattached printer).  However system is not able to reinstall printer after several attempts.

[KrazyToad]

@Steve1265

I would like to assist you with this concern

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Keep me posted how it goes 😊

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