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‎02-15-2021 02:55 PM

HP Recommended
Product: HP 8702
Operating System: Microsoft Windows 8.1 (64-bit)

My HP8702 printer prints 7 pages of reports every night when I leave it on.  Is there a way to stop it from printing those unwanted reports?   It looks like HP does it on purpose to make money on ink and paper.  Not easy to find where to turn it off.

Category:
1 REPLY 1

‎02-18-2021 04:04 AM

HP Recommended

Hi @RogerHilo,

 

I'd like to help!

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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