HP 8710, Print Preview is no longer working properly

[LindaDarlene]

For some reason, Print Preview is no longer showing the current document to be printed. It continues to show a previous document that was printed.  I have turned off the printer and turned on again. I'm hoping that I don't have to re-install it. Any ideas as to what to do?

[TEJ1602]

@LindaDarlenev, Welcome to HP Support Community!

To be able to assist you better, I'd like to know the following-

Which application are you trying to print from?

Are you able to make photocopies on the printer?

How is the printer connected to the computer?

Meanwhile, check the settings before you send the print job. Refer to the document HP Printers - Print Settings Guide (Mac) for help.

ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LindaDarlene]

Thank you for your response.

I had already checked the firmware and my computer is a Mac and is always updated. (I'm a web designer.) Not sure what I did, but the printer is working now. Just a fluke, I guess.

I'm finding that it often prints twice on the same page these days. Not sure why it does that. When it does that, I just re-print and it takes care of itself. This printer is not that old, so I'm surprised at the problems I've experienced. Never had these issues with previous HP printers.

[TEJ1602 · Accepted solution]

@LindaDarlene

Let us try removing and adding the printer using AirPrint drivers-

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

Click Add to add the printer to the list.

Try to print.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[LindaDarlene]

THANKS. Did as you suggested. We shall see if I have any more printer problem.s 

Thank for your time.