HP 8710 and OOBE without Startup Cartridges

[Macnrayna]

I have had multiple cartridge error messages as of late and preformed an OOBE reset without realizing I needed the startup cartridges. Similar posts here indicate that some users have been emailed reset instructions. ONE EXAMPLE HERE

If this is so, please email it to me. 

Thanks

M

[Garp_senchau]

@Macnrayna, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Could you please let me know what error message you are seeing? Also, let me know if you had the setup cartridges installed when you first set up the printer. If the setup cartridges were not present during the initial setup, an OOBE reset would be needed to set up the unit.

We're looking forward to helping you get back up and running! 

Regards, 

[Macnrayna]

Replying to your questions:

Product number:M9L66A

Printer was setup many years ago. I can only assume the setup cartridges were used and then discarded. 

I am having a few error messages. Currently" The indicated cartridges (Magenta) are not communicating correctly with the printer. If this problem persists, replace the cartridges'".

Magenta is brand new, genuine HP cartridge. 

Cayan is also brand new, and it has been accepted by the machine. 

All standard fixes have been attempted (unplugging, waiting, replugging power. releasing printhead latch and wiggling, etc)

An OOBE reset was preformed a few days ago, and I am unsure if I now need the setup cartridges or not to continue. The printer enters initialization stage, but will not allow me to continue past this error message. The error message does not allow me to continue past it to the home screen. 

[Garp_senchau]

Hey @Macnrayna,

Thank you for your response

The OOBE reset is not required if the printer has already been initialized using the setup cartridge before, as the setup cartridge is used to initialize the printer.

Regarding the cartridge communication issue, I recommend referring to this guide for troubleshooting steps to resolve any problems with the cartridge not communicating properly.

Kindly refer to this guide: HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Macnrayna]

Thank you. I have tried most of these solutions before, without any luck. I will make another attempt.

Please understand: The OOBE reset has already been done- recently, without the setup cartridges. I cannot seem to get clarity on whether or not that has added to my problems, or is a non-issue as I am locked out of the main home screen on the printer due to the  " The indicated cartridges (Magenta) are not communicating correctly with the printer. If this problem persists, replace the cartridges'". 

If an OOBE reset is preformed is there a way to initialize without the setup cartridges?

[Garp_senchau]

Hey @Macnrayna,

Thank you for your response

As mentioned before, the OOBE reset is typically performed only if the printer arrives without setup cartridges in the box.

Since you've already completed the OOBE reset and are currently encountering an issue with the magenta cartridge not communicating correctly, I would recommend focusing on troubleshooting the cartridge issue directly. Please refer to the guide I shared earlier for detailed steps to resolve this specific error.

Let me know how it goes.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Macnrayna]

Hello 

Thank you for clarifying. I will not focus on the OOBE reset anymore. 

From the link you posted, I have attempted each solution a number of times in the 10 days I have been trying to fix this. 
The printer has been reset, unlugged, waited upon, replugged, etc. 
The cartridge electrical contacts have been cleaned
The NEW cartridge has been replaced with another NEW cartridge. 

The printhead has been removed, inspected, wiggled and replaced into its correct location (per other HP instructions).

Any other help is most appreciated. 

[Garp_senchau]

Hey @Macnrayna, 

Thanks for reaching out! I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

Note: There might be a nominal charge for the service they provide.

HP® Service Center Locator - United States | HP® Support

Regards,