HP 8710 driver will not install

[socalobie]

I download OJ8710_Basicx6440.12.1161.exe.  When I tried to install it I get the following message

I then clicked on Next and a Search for Solution screen appeared.  I clicked on Search HP online resources for solution and submit error report.  That brought up this screen.

When I click on Next, the screen disappears.

What do I need to do to install the driver?

[socalobie]

I thought I could paste screen shots.  Wrong.

The first screen is

Install Failed.

The software required for your device could not be installed.

For more information click the Details button below.

The unsuccessful installation will be cleaned up, and then you will be guided through searching for and applying a solution to this issue.

When I clicked on the Details button I got this message

Installation Error

The installer has encountered an unexpected error installing the package.  This may indicate a problem with this package. 

The error code is 2753.

The second screenshot was

Search for Solution

Submit an error report and search for a solution.

There is a box to click

Search HP online resources for a solution and submit an error report.

 When click next  I now get this screen

Search for Solution

A solution for the installation error has been found.

Follow these steps:

1.  If you printer is connected with a USB cable, disconnect the cable from your printer.

2.  Click NEXT, and a troubleshooter titled Trhoubleshool HP Installation Failure - MSI will be placed on your computer desktop.

3.  After all installation screens have closed double-click the troubleshooter on your desktop and follow the steps to install your HP printer.

4. You may delete the troubleshooter from the desktop when you are finished using it.

When I click Next the screen disappears

[sandytechy20]

@socalobie

Welcome to HP support community.

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[socalobie]

The solution did not work.  I have the old driver completely removed.  The problem is the new driver will not install.

[sandytechy20]

@socalobie

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[socalobie]

I tried to follow the steps.  I could not find "Show Options" for step 5