HP 8710 has updated the firmware and now will not recognise cartridges

[Saunmar]

HP Officejet Pro 8710

HP has updated the firmware and now my cartridges will not work. I have reset to factory settings and still the same issue.  How do I revert back to earlier version of the firmware. 

[Betty0610]

@Saunmar

Welcome to the HP Support Community.

I'd love to help.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

[Saunmar]

Unfortunately nothing will work to reset.  I have been in contact with HP on whatsapp and basically told to use HP cartridges. I will never buy or use a HP product again.

Thank you for your message though and for trying o help.

[Betty0610]

We shall escalate this case.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thank you for visiting the HP Support Community.