HP 8720, I want to reset to default settings however admin locked down all settings and no password

[EyeShine71]

HP 8720, I want to reset to default settings however admin locked down all settings and do have admin password ... I can not change anything without admin password

[Kuroi_Kenshi]

Hi @EyeShine71,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Factory Reset: From the printer control panel, navigate to Setup or Settings.

• Select Printer Maintenance.
• Choose Restore or Restore Factory Defaults.
• Confirm the reset by pressing OK.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[EyeShine71]

Thank you for responding.  I have already attempted your suggestion.  The problem is that when this printer was originally setup it was given a static IP address in order to synch up to a static router signal which linked up to a static frequency on a microwave tower, which was years ago.  We now use T-Mobile 5G service and their multi-frequency residential router thus the printer is looking for a static frequency which no longer exists.  When originally setup my IT guy put ALL settings in Locked mode, including all printer maintenance ...  my IT guy no longer has the master password and the entire printer menu has been digitally locked down ...   I need to know how to reset entire printer to default getting it out of total lock down without using / knowing this master password.

[Kuroi_Kenshi]

Hi @EyeShine71,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

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We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,