HP 8725 Full Software Driver Installation Fails

[marks_x]

Following a windows update, the scan to pc icon indicated that the option is no longer available. I tried the Printer Scan doctor, but still the option was not available. I tried updating the HP Drivers using the Full Software, Printer Driver option from the HP Drivers website. The installation begins and then fails to identify the network printer, unless the IP address is entered manually, then the message "Your priner is connected and software is ready" is displayed which leads to the 3rd step the activation process. The window turns to a browser to a 404 message. I pressed F5 to refresh and the windows loads the HP registration process. I go through the HP registration process and the window is still there. I sign-out and close the browser, but the installation process is not complete. Whenever I click the HP 8720 icon on the desktop the sam installation process repeats.

[greenturtle · Accepted solution]

Hi

Thanks for using the HP Forums.

Can you try this:

* *Note that if there are other printers installed, these will need to be reinstalled after this.

Step 1. Uninstall the HP Software from your PC.

Please follow the steps provided to uninstall the printer software in the link: Uninstalling the Printer Software (Windows)
https://support.hp.com/in-en/document/c02259020

Also, please follow the steps provided below to completely remove the printer software from printer properties.
Steps to remove printer driver files from Print Server Properties:

Step 2. Open the Print Server Properties dialog window by doing one of the following:
• Click the Start menu and in the search field type 'printui /s /t2' (without the quotes), and then press Enter or click it in the search list.
• Press WINDOWS-R on the keyboard to bring up the Run window, type in 'printui /s /t2' (without the quotes), and then press Enter or click OK.
• From the Start menu or the Start screen:
• Open Devices and Printers.
• Select any printer and then click "Print server properties" at the top of the window.
• Click on the Drivers tab.
•
Step 3. Backup your registry before making any registry changes, the following resource will show you how:
https://support.hp.com/in-en/document/c03485724

Step 4. Update the registry using the Reg file below
Note: this will change some printer related policies for your PC):
https://www.dropbox.com/s/avbv56zdgwv7600/kernel.reg?dl=1

Step 5. Right click the Start menu and select Run.
Type Services.msc and press OK.
Locate and stop the Print Spooler service

Step 6. Browse to c:\Windows\System32\spool\drivers.
Rename W32X86 to W32x86.old
Rename x64 to x64.old
Note: if any of these folders fail to rename reboot your PC and then Continue following the steps starting from Step 4.

Step 7. Restart PC.

Step 8. Finally, reinstall the HP Software.

Hope that helps!

[marks_x]

Hi greenturtle,

Thank you for your prompt and detailed reply!

This seemed to work, and I now have full access to all the features of the printer.

Many thanks!

[greenturtle]

Hi @marks_x,

Glad to hear that your issue is resolved and all is working well now.

Have a nice day!