I recently bought a new printer and tried to setup „scan to network folder“. I’m using a Synology 718+ with SMB 2 and 3 turned on as well as in the printer settings activated. I setup an additional user in my Synology which can only read/write to the scanning folder. In addition, the printer is correctly connected to the same network as the Synology device. Sending scans to a PC works fine, but everytime I try to setup the „scan to network folder“ function, it says „Network failure. Check the printer's network connection and try again.“ The thing is, I can change the network adress to every adress I want, the failure code is the same.
Not sure - we've not had the Synology around for a while - I do believe (as I recall) that the setup is similar to the NAS hardware we are using now.
The following example illustrates a bit of the setup.
Map the drive to the computer
Create the Profile in EWS
Example - Scan to Network - Officejet Pro 9025
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Windows does not (generally) make use of the hosts file.
Printers are aware of the network (of course) and do not make use of a hosts file.
Using the IP address works (as a rule) and eliminates the need to guess about what information a device can translate.
The example shows using an IP address for Scan-to-Network.
The same general rules can be applied when creating Digital Fax to Network Folder (EWS > Fax > HP Digital Fax > Digital Fax Profile > Network Path >> Use the Destination IP address for the "server name".
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