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‎09-03-2025 12:57 PM

HP Recommended
Product: HP Smart Tank 7301 All-in-One
Operating System: Microsoft Windows 11

New HP Desktop Win 11. Default printer is HP Smart Tank 7301. I can print but have no HP app to scan

1 REPLY 1

‎09-03-2025 01:11 PM

HP Recommended

Hi @Bernadette12,

 

Welcome to the HP Support Community!

 

Thanks for reaching out about your query regarding installing the HP Smart App for scanning!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

  1. Download the HP Smart App:

    • Visit the Microsoft Store on your Windows 11 desktop and download the HP Smart app.

  2. Install the HP Smart App:

    • Once downloaded, open the installation file and follow the on-screen instructions to install the app.

  3. Set Up Your Printer:

    • After installation, open the HP Smart app from your Start menu.
    • Click on "Set Up a New Printer" or "Add Printer" if prompted. Follow the setup instructions to connect your HP Smart Tank 7301 printer.

  4. Begin Scanning:

    • With the printer connected, open the HP Smart app, and select "Scan."
    • Navigate the settings and options within the app to scan your documents or photos using either the printer scanner or your device camera.

I hope this helps.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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