HP App is a huge accessibility problem!

[kazar]

I am writing to report a severe, ongoing accessibility defect in the modern HP App interface layout on Windows 11.

Because I use a 4K monitor, I am required to set my Windows Display Scaling to 175% to keep desktop applications legible. To make the native Windows File Explorer readable, I also utilize the Windows Accessibility "Text Size" feature, set to 120%.

When these two native system settings are combined, the HP App UI completely self-destructs:

1. Container Ballooning: The text blocks expand massively (by what looks like 300%), pushing critical interface tiles off the bottom of the window view.
2. Missing Navigation / No Scrollbar: The app completely removes or fails to render a vertical scrollbar. Because the app has no scroll mechanics, administrative tools like "Printer Settings," "Help & Support," and "Advanced Settings" are physically trapped off-screen and entirely inaccessible.
3. Modal Dialog Clipping: Pop-up interfaces (like the Save dialog during a scan) extend completely out of the app window's physical bounds, cutting off buttons and rendering the scanning workflow useless.

Forcing users with visual or accessibility needs to dismantle their entire system-wide Windows text setup just to navigate an unscrollable third-party app framework is completely unacceptable. The app layout must be updated to support fluid text-reflow and force a mandatory vertical scrollbar when system text sizes are adjusted.

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[BeemerBiker]

I d not have a 4k monitor to verify this problem so I will mention it to admin here.  Possibly they will look into the problem.

Does the older HP Smart have the same problem?

[kazar]

Yes, actually, once I boosted scaling and text size to make my work life easier on this laptop, in the HP Smart app the modal Save dialog half disappeared out of the right-side window bound. I read so many messages here "You're in luck! Download the new HP App instead!" that I thought, great, a fix. But ... no fix. Why there is not even a freakin' scroll bar is beyond me, never mind proper adaptivity to accessibility settings. Thanks for your response. (PS: I do not have these issues with the apps on a 5K iMac monitor!)