HP Smart

[Wey5-_]

When I hit HP Smart button I get the circle and nothing happens.

[Meghana_10]

Hi @Wey5-_, Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

We would like to inform you that HP Smart has been upgraded to HP app. Hence, we would request that you uninstall the HP Smart app and install the HP app from the link. HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site

If the HP app even after installing has the same issue please try performing the steps provided below.
 

Step 1: Check for Windows Updates

1. Press Win + I to open Settings.
2. Navigate to Windows Update and click Check for updates.
3. Install any pending updates and restart your computer.

Step 2: Reset the HP App

1. Press Win + I to open Settings.
2. Go to Apps > Installed apps.
3. Find HP App in the list, click the three dots, and select Advanced options.
4. Scroll down and click Reset. This will clear the app’s cache and settings.

Step 3: Run HP Smart as Administrator

1. Right-click on the HP Smart app icon on your desktop or Start menu.
2. Select Run as administrator. This can resolve permission-related issues.

Step 4: Reinstall the HP Smart App

1. Uninstall the HP app by going to Settings > Apps > Installed apps.
2. Download and reinstall the app from the Microsoft Store.
3. Restart your computer after installation.

Step 5: Check for Conflicting Applications

1. Temporarily disable any third-party security software or firewall settings.
2. Close other applications that might interfere with the HP app, such as other printer management software.

Step 6: Use HP Support Assistant

1. Open the HP Support Assistant application on your computer.
2. Check for any updates or troubleshooting tools related to the HP app.
3. Install updates and restart your computer.

I hope these steps help you resolve the issue and get the HP app running smoothly. Let me know how it goes! 

Have a great day!

[Wey5-_]

Is the HP App availble for my printer?