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‎02-05-2025 08:33 AM - edited ‎02-05-2025 08:41 AM

HP Recommended
Product: HP Color LaserJet CM4730fsk Multifunction Printer

After turning on the printer, there is not menu icon administrator. cold reset and other init does not help. Any computer does not see the device via USB. How can I reset it to factory settings or flash it?

Category:
4 REPLIES 4

‎02-05-2025 09:06 AM

HP Recommended

If you plug it in and there is no indication of power there is a hardware problem.

Page 343 of this user manual discusses power on problems.

 

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

Let me know what you find out.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
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‎02-06-2025 01:31 AM

HP Recommended

If I plug in it is working, on screen is not icon administrator. other icons are on the screen. the warranty expired long ago.

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‎02-07-2025 03:36 AM

HP Recommended

After the mainboard was removed, the  RTC battery was replaced and the MAC address was found. after that, using the web portal, we logged in using the IP address.  after I am  settings icon menu. topic closed

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‎02-07-2025 06:32 AM - edited ‎02-07-2025 06:33 AM

HP Recommended

I am glad you got it working.  I had no idea that replacing that battery would fix the problem.  You might to save a copy of that manual I listed as it is not always available on the internet.

 

Please mark your reply as a solution so anyone with the same problem will know what to do.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No
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