• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended

Hello,

we use hp click software to send  large format pdfs to our  hp designjet printers

for years all worked fine , but now on now  3 pcs out of 40 ,   when using hpclick, first the printer disconnects, then the pc disconnects from network (wired) and the computer must be restarted to become reconnected again. whe tried to figure out differences betweeen the workstations where it continued to work fine and the other ones , but we found nothing in particular ( the same windows version,  antivirus, network drivers and so on). Any suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.