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‎02-10-2023 07:55 AM - last edited on ‎02-13-2023 05:31 AM by HP Administrator

HP Recommended

Hello,

we use hp click software to send  large format pdfs to our  hp designjet printers

for years all worked fine , but now on now  3 pcs out of 40 ,   when using hpclick, first the printer disconnects, then the pc disconnects from network (wired) and the computer must be restarted to become reconnected again. whe tried to figure out differences betweeen the workstations where it continued to work fine and the other ones , but we found nothing in particular ( the same windows version,  antivirus, network drivers and so on). Any suggestions?

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