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‎01-03-2025 04:47 AM

HP Recommended
Product: HP Color Laser MFP 178nw
Operating System: Other
Product: HP Color Laser MFP 178nw
Operating System: Other

I got an error from the printer on cartridges so I went ahead and bought a brand new set of all colors and black cartridges. I installed the new cartridges today but the printer is throwing an error saying cartridges are missing. I just spend over $350 to get the new ink cartridges and this is extremely frustrating, Hi Irwin, I tried your steps but don't seem to solve the problem. Kindly help!!

IMG_5018_HP.png

Category:
6 REPLIES 6

‎01-03-2025 05:21 AM

HP Recommended

What is the message on the printers screen?




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‎01-03-2025 07:22 AM

HP Recommended

Hi, it says install toner and blinks with an orange light. All new toners ‘YMCK’ from HP were ordered and fit but it still gives that error…

IMG_6446.jpeg

 

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‎01-03-2025 10:53 PM

HP Recommended

Hi,

please ensure any packing material been removed from the cartridges and check if that makes any difference:

https://support.hp.com/us-en/document/c02476541

 

If the issue persists, are these genuine HP or replacement toner cartridges? please be sure to clarify the exact cartridges numbers as listed on its label.



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-06-2025 09:36 AM

HP Recommended

Hi Shlom, 

It has been ordered from HP and are original. Yes, packaging materials have been carefully removed, I have changed it in the past. Am getting this error for the first time. Please advise.Screenshot 2025-01-07 at 12.33.49 AM.pngScreenshot 2025-01-07 at 12.35.33 AM.png

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‎01-10-2025 07:29 AM

HP Recommended

Hi, still waiting for a response. Thanks!!

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‎01-15-2025 10:02 PM

HP Recommended

Hi Shlom, 

 

Hope you got my earlier response, still waiting for the next steps. Thanks!!

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