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‎10-05-2022 09:07 AM

HP Recommended
Product: HP Color LaserJet Enterprise M555dn
Operating System: Microsoft Windows 11

My printer delivered yesterday afternoon. Unpacked it and got everything plugged up.  Since it started up, it went thru a hardware check screen, after that completes it starts an "Initializing" Screen where it proceeds to try to count to infinity.  I've turned off/on, unplugged the power, unplugged the network.  I can't get past the initializing screen.  I've been waiting on the spinning wheel for the chat support for 2 hours.  Hoping someone here can help.  Thanks!

Category:
3 people had the same question
2 REPLIES 2

‎10-05-2022 09:14 AM

HP Recommended

It might be corrupted firmware. I have attached the Firmware update readme file for this device. Go to support.hp.com and download the current 5.5 firmware to a USB stick and then follow the walkup usb firmware update instructions in the attached document.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎10-05-2022 10:37 AM

HP Recommended

Updated. Cycled power. Turned back on.  Back to counting to infinity.

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