HP Color LaserJet MFP M477fdw no autoduplex

downsize · ‎02-01-2022

Hello everyone,

I am having an issue where my MFP M477fdw will not autoduplex it only has manual.

I have verified it is set to installed and have tried all the latest drivers with no luck. I know that this printer is able to duplex correctly because if i print a config sheet from the unit it autoduplexes correctly.

Is there a setting i am missing ? or is this a driver issue with windows 10 ? WIndows 7 pc's work correctly as well.

Thanks

Repairatrooper · ‎02-01-2022

Which driver are you using? Can you post a screenshot from the About Tab from the printer properties Window? Quite often if a Microsoft IPP driver has replaced the correct HP driver (happens a lot) you will lose functions.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

downsize · ‎02-01-2022

Repairatrooper · ‎02-01-2022

I notice that your default paper type is set to unspecified. That can prevent functions as the driver will ignore settings if it cannot be sure that the paper will not damage the printer.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.

downsize · ‎02-01-2022

Changed to Plain. still not working 🙂

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