• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-07-2022 06:50 PM

HP Recommended

Thank you!

it finally worked not sure why HP it's now seeding this firmware openly in the forum, ho HP customer care or techs have no idea of this fix. Kudos

Was this reply helpful? Yes No

‎11-07-2022 07:57 PM

HP Recommended

Finally worked for me as well. Had to apply this firmware mentioned on previous posts.

https://ftp.ext.hp.com/pub/softlib/software13/FW_CPE_Consumer/M280_M281/M280_Series_FW_Update-202210...

 

Only thing was I had to hardwire the printer to the laptop as the update was not working over wifi

Was this reply helpful? Yes No

‎11-07-2022 08:27 PM

HP Recommended

Worked on mine, problem mow its that it keeps jamming the paper in top outlet, seems that upper roller stopped working. This is ridiculous.

Was this reply helpful? Yes No

‎11-08-2022 01:30 PM

HP Recommended

I am having the same issue!  Help, please!

Was this reply helpful? Yes No

‎11-08-2022 06:19 PM

HP Recommended

Same thing happened to me.

the firmware is updated but it keeps jamming the paper. Is there any solution for this one?

Was this reply helpful? Yes No

‎11-09-2022 09:31 AM

HP Recommended

Hello support.I am also having the same issue on a windows 11 PC

 

I tried downgrading using a USB cable as I cannot get it to work over wifi, but the firmware datecode still shows as 20220414

Was this reply helpful? Yes No

‎11-09-2022 09:48 AM

HP Recommended

I'm not HP Support but many of us resolved it by loading the October (newer) patch identified earlier by downloading to your Win PC and loading the firmware upgrade. 

There are some tricky steps you may have to try to get it to take which are outlined in the thread. Good luck!

Was this reply helpful? Yes No

‎11-09-2022 09:58 AM

HP Recommended

Yes, send upgrade error its gone by downloading and installing October update, however, the top roller stops working after the update, even if you downgrade to April version upper roller turns dead! Im not the onlyone having this issue

1 person found this reply helpful
Was this reply helpful? Yes No

‎11-09-2022 10:26 AM

HP Recommended

I'm having the same issue with the upper roller.  Does anyone have a solution?  

Was this reply helpful? Yes No

‎11-09-2022 01:57 PM - edited ‎11-10-2022 02:46 PM

HP Recommended

update:  I finally got the firmware installed and now I have the ' paperjam/ top roller doens't work' issue!!!  Anyone figure out how to fix the fix?  I can't believe HP isn't even trying to help!  Very frustrating!

 

 

I have the same resend message.  Please help.  I've tried reinstalling it from my printer and from my computer.  Neither works. Thanks!

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.