HP Color LaserJet Pro MFP M281fdw Resend Upgrade error (3 macs, one of them runs Windows

[Mohammad1994]

Hi I have exactly the same issue for over a week now. Can you post the solution

[PrinterUserGuy]

The issue happened to me as well on October 31. I tried the update which bricked the upper roller.  I have been without this printer for over two months and i do need it which is why i bought it.  I posted to the Forum to get some updates, but we have not heard anything from HP.  if there is a solution can you make it available to those of us who need it.  If there is no update, can you tell us when to expect one? 

[zarip777]

Hello. I have the same problem. Please help with this problem.

[dsd2019]

I have the same problem and need to reset instruction.  I posted a separate support request last week but haven't received a reply yet.

[StreekyD1]

I am getting a: "resend upgrade message" on my 281 Laserjet. your link does not work. Any heal will be appreciated.

[StreekyD1]

Hello, I am getting a resend upgrade message on the printer screen since mid October. I tried your link, however, it is protected. Will you send me or publish a public link for all of us, please.

[Enzideout]

No response from HP, but they pulled the update that caused this mess. HP needs to make a statement soon.

[RichMarriott]

StreekkD1, the update is no good.  It bricks the tops roller in the printer.  HP has not updated us on a plan since then despite several users on this thread opening support tickets.

[victorrs]

Maybe time to start calling BBB? Or some other

[StreekyD1]

I believe the resolve lies squarely in the laps of HP. All of us on these pages need to reach out individually to as many tech departments explaining our plight. when unresolved give them poor reviews until it reaches the correct persons. Poor reviews and bad publicity will get this fixed.

Lets contact from the expert page:

greenturtle
Tak Gee

LEVEL 15

 Helping the community since 2011

1208 Solutions

3921 Helpful Votes

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Tak Gee has been with HP for more than 2 decades working in various roles from Hardware and Software for both InkJet & LaserJet Printers. 

In his spare time, he enjoys spending time on the forum as a way to “Pay it forward” to help the Community, primarily in the Printers Section. He learns new things from other Experts and HP Customers, which he brings the insights back to the development team for potential future improvements.

His passion includes scuba diving, traveling, movies and HP Support Community!

Repairatrooper
Mark

LEVEL 14

 Helping the community since 2015

1172 Solutions

3566 Helpful Votes

11476 Replies

With 20+ years of experience supporting Laserjet and Designjet products and users I am familiar with the common issues that often crop up and can usually direct people to the resource that will solve their problem. Outside of "Printers" I enjoy photography, bicycles and guitars.