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‎03-28-2023 02:11 PM

HP Recommended

Same here, problem can't be solved so we are now ordering a Brother.

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‎03-28-2023 02:15 PM

HP Recommended

that's what I did. will not purchase an HP in future. will recommend to anyone who asks that they consider other brands first.

1 person found this reply helpful
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‎05-06-2023 08:08 AM

HP Recommended

Same problem here, printer shows exclamation sign and Resend Upgrade message. Printer do not work, no toner status "?", no print engine test able, but scanner working. Via web Status Resend update.

Tried resend oldest and newest firmware, reset, clear nvram etc, no success. Tried disconnect wifi and fax modules -did not help. Update mode on boot via jumper - did not help also.

 

Also tried exchange formatter: Same message!?

It is very strange. Seems issue not about formatter and not about update. Put formatter to donor printer, no errors!!!

 

Any ideas how to troubleshoot issue?

p.s. I have donor printer, worked before, but it have torn Transfer Belt. Apart that is working.

 

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