HP Color Laserjet MFP M277dw Wireless printing not working

[kgcastal]

Hi there, im having a trouble printing wirelessly to our HP Color LaserJet M277dw. It was working fine, then suddenly, i cant print wirelessly, it seems that its not connected to a network. 

here are the troubleshooting i did:

1. Tried Printing using 2 different Computer- 1 laptop (windows10 32bit) and 1 desktop (64bit) 

2. Tried to powercycle - 2 mins off - still not working

3. unplugged and replaced ethernet cable - not working

4. tried to plug the ethernet cable to a diff. working ethernet port - still not working

note: i know that our internet isnt the problem because other devices works perfectly fine thru ethernet and wireless, its just the printer

i also performed diagnostic test it shows:

[Kumar0307]

@kgcastal

Welcome to the HP Support Community!

• Make sure the printer and the computer are connected to the same wireless network.
• Disconnect any Ethernet cable connected to the printer.

Step 1: Restore network settings

On the printer screen, Go to Setup > Network setup > Restore Defaults

Step 2: Connect the printer to the network

1. On the printer control panel, touch the Connection Information icon (the icon might appear as Wired or Wireless  depending on your current setup), and then touch Wireless Menu.

2. Touch Wireless Setup Wizard.

   The printer searches for available wireless networks.

3. Touch the name of your network, and then follow the instructions on the control panel to connect the printer to your wireless network.

Step 3: Obtain the IP address of the printer by tapping the Wireless icon

Type in the IP address on a web browser on your computer and check if it redirects you to the EWS page of the printer.

Step 4: Try to print.

If there is no HP Full Featured driver installed, continue to next step

Step 5: Clean uninstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Step 6: Click here to download HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Let me know how this goes.

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