HP Color Laserjet pro mfp m277dw will not print double sided

[jsellis2]

I have a Macbook Pro running macOS 11.1 Big Sur and I have Office 365 suite. I am unable to print any document type doubled sided on my HP Color Laserjet Pro MFP M277DW printer. I have everything set correctly. I even tried it on my work computer which is a Dell Laptop with Windows 10 and office 365 and it doesn't work there either. This has to be something with my printer. I have thoroughly searched and tried many suggest ions without any luck. Any suggestions??

[Kumar0307]

@jsellis2, Welcome to the HP Support Community!

I understand you are not able to print on both sides. According to the printer specification, this printer supports this feature. 

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Update the printer firmware

Click here to download and install the latest printer firmware from your computer.

Click here to know different methods of updating printer firmware.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word, or Webpages and check if the issue persists?
• If you are trying to print a Word document, refer to the steps mentioned in this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[jsellis2 · Accepted solution]

Thanks for the additional info. However, I finally realized that I needed a second sheet of information in order to print duplex. Once I did that, I was able to print double sided. 

[Kumar0307]

@jsellis2

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!