HP DESKJET 2515 PRINTER POWER BUTTON STUCK AND NOT WORKING

[LawraineSummer]

Our HP DESKJET 2515 PRINTER  PRINTER is not working  it was automatucally turn on when I plugged it, it doesn't turn off it's like the power button was stuck on "turn on mode" but it's not working when I connected it to my laptop it didn't worked it cannnot be detected and it doesn't show the level of cartridge and the power button doesn't have a light but the "scan and copy" button has a light on it it was yellow. I've tried to unplugged all the cords but still not working SOMEBODY PLEASE HELP ME!

[The_Fossette]

@LawraineSummer,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that the power button is stuck and you are unable to turn off the printer.

I'll be glad to help you 🙂

In order that I may provide you with an accurate solution, I will need a few more details.

• When was the last time the printer was working fine?
• Have you made any software or hardware changes on the computer?
• Have you performed any troubleshooting steps before posting?

Meanwhile, I recommend you follow the below steps and check if it helps.

1. With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
2. Remove USB cable, if present.
3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

If the issue persists, I recommend you contact HP phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/

Enter Product number or select to autodetects

Scroll down to “Still need help? Complete the form to select your contact options”

Scroll down and click on HP contact options – click on Get phone number.

Let me know how it goes and you have a great day!

If the solution provided helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

Take care.

Cheers!