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‎05-05-2020 09:44 PM

HP Recommended
Product: HP Deskjet 3510
Operating System: macOS 10.15 Catalina

I need help - in the middle of preparing graduation - new MacBook Air from the office - HP DESKJET 3510 works fine on my PC.  Got cable to connect MAC BOOK AIR to HP DESKJET -- worked fine for a day.  Then stopped. Rebooted, uninstalled and reinstalled the HP software from the HP website, rebooted.  STILL MACBOOK AIR does not find the printer. Have disengaged the Ethernet function on printer. Have reset the printer to factory setting. I don't know what else to do.  Please HELP!!

Our IT department was not able to help

At wits end.

Thank you

 

1 REPLY 1

‎05-12-2020 02:13 PM

HP Recommended

Hi @Marie5101

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

The printer does not have an ethernet port, you may check the printer specifications

 

To better assist,

 

  • How is the printer connected to the device USB or wireless? 

If wireless,

  • Is your printer connected to a home network or public network?
  • What device are you using the printer with, a Windows computer, Mac, Android, or an iPhone?
  • What is the status of the wireless light on the printer, steady or blinking?

 Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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