• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎10-16-2020 12:25 AM

HP Recommended
Product: HP DESKJET PLUS 4120
Operating System: Microsoft Windows 7 (64-bit)

I purchased a new printer and I try to install it.

I downloaded the installation from HP site for windows  7 and when I tried to open the file I get a comment:

"The software does not support this version of Windows. See hp.com for more information about this error in this product."

I tried to download the files for another version of windows but nothing works, what can I do in order to solve the problem and install my new printer?

thank you very much.

Category:
1 REPLY 1

‎10-16-2020 04:36 AM

HP Recommended

Please open the Control Panel and select System, then click on Windows Update.

 

Is your operating system is fully up to date? else be sure to complete any missing updates.

 

If you see that Windows Updates were never installed, you would need to update your operating system first, as it may lack crucial OS updates published over the years.

 

Also follow the HP Print and Scan Doctor Utility, if it may prompt for any missing .Net Framework update, be sure to install it:

https://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.