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I purchased a new printer and I try to install it.
I downloaded the installation from HP site for windows 7 and when I tried to open the file I get a comment:
"The software does not support this version of Windows. See hp.com for more information about this error in this product."
I tried to download the files for another version of windows but nothing works, what can I do in order to solve the problem and install my new printer?
thank you very much.
Please open the Control Panel and select System, then click on Windows Update.
Is your operating system is fully up to date? else be sure to complete any missing updates.
If you see that Windows Updates were never installed, you would need to update your operating system first, as it may lack crucial OS updates published over the years.
Also follow the HP Print and Scan Doctor Utility, if it may prompt for any missing .Net Framework update, be sure to install it:
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