HP DJ 4720 unable to access Printer Preference

[BFong]

this happen to my laptop connected via wireless. My desktop connected via printer cable doesnt have the same issue.

the issue is i can only print in Black n White and when I try to access the Printer Preference page it return a protection fault.

Function address 0x00007FFFC65FA39 caused a protection fault. (exception code 0xe06d7363) The application property sheet page(s may not function properly.

i seen someone ask the same question but when i try the solution it doesnt work. Please come out with a solution asap.

[praveen196]

@BFong Welcome to HP Community!

I understand that you are getting 0xe06d7363 error.

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Install the printer using the TCP/IP port:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know-how. Try printing.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[BFong]

Hi Praveen, apology for the late reply. i tried the method as you outlined but is unable to print out the test print and it gave out an error.

I am using wireless from my laptop to connect to the printer. And its quite difficult to setup the printer as I need to connect the print cable to my laptop during the first setup otherwise it wont be able to detect the printer.... (this is another problem but I did manage to setup the printer.)

My problem of unable to access the Printer Prefrence (coz of the error) and unable to print in color still exist.

[Echo_Lake]

@BFong

Thank you for posting back. 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

Keep me posted for further assistance.

[BFong]

hi there, i have actually tried the HP Print and Scan Doctor before calling for assistance from HP. nevertheless i reinstall and uninstall a couple of time and each time use the HP Print and Scan Doctor and somehow my last reinstall works. MEaning I can now print in color however i am not able to customize it to either to print in black and white or color.

Under Printing Preferences - Paper/Quality tab there is supposed to be an Option to choose whether to print in Color or Black and White but right now there is no such option thus I can only print in Color as opposed to only able to print in Black previously

[sandytechy20]

@BFong

Did you uninstall the printer from the root level before installing the new printer?

If not, follow the below steps:- 

Perform root level uninstallation to remove all the printer related software's.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

Once you install the printer, change the bellow settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.