HP DJ2130 doesn't print after update to Windows 10 22H2

[HesterSteynberg]

Nothing prints any more. It just disappears into a black hole. 

I have been having intermittent problems with Windows 10 2004, so I updated it to Windows 10 22H2 and installed the newest drivers for my DJ2130 printer (40.15.1230) and even tried the HP Smart app. 

From the HP Printer assistant, it will connect to the printer, and the scanning works fine. I can print the Diagnostics Page, Clean the Printer, align the Cartridges, get the serial number, etc. 

But nothing prints. The Windows Printer Test page appears briefly in the print queue and is gone. Word documents from Microsoft 365 preview correctly, and are sent to the print queue (yes, it is working) and then vanish. The light don the printer doesn't flash to say it is receiving data. The data just vanishes.

I have tried everything the HP Virtual Assistant has suggested, including removing all trace of the drivers and installing again.

What to try now? The ink cartridges are fairly new, and are original HP ones. Neither are less than half full.

[Rainbow23]

Hi @HesterSteynberg,

Welcome to HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I see that you are facing printing issues with your HP DeskJet Ink Advantage 2135 All-In-One Printer.

Please follow the steps listed below to uninstall and reinstall the drivers.

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab.

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows.

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo.

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Note:

If you are unable to remove the printer drivers, then please follow the steps listed below to stop print spooler:

- Turn off the printer, and then unplug the power cord.

- In Windows, search for and open Services.

- In the Services window, right-click Print Spooler, and then click Stop.

- Now remove the printer drivers and restart the computer.

Once done, please download and install the software from this Weblink.

Let me know if this helps.
Take care and have a great day ahead.

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