HP Desk Jet 2900 Help & Support application does not open. Just blue working circle

[JakeR]

HP Desk Jet 2900 Help & Support application does not open. Displays blue working circle for indefinite period of time.  Windows 10, 64bt

[Meghana_10]

Hello @JakeR, Welcome to the HP Support Community.

Thanks for reaching out about your query regarding the HP Deskjet 2900 printer.

We appreciate the opportunity to assist you and are glad we could help work toward a resolution. We hope our support has been valuable.

Follow these steps in order. After each step, try opening the HP support/app again.

1. Force the HP app to quit

1. Press Ctrl + Shift + Esc to open Task Manager.
2. In the Processes tab, find the HP app.
3. Right‑click it and select End Task.

2. Restart the computer

1. Close all programs.
2. Click Start > Power > Restart.
3. After Windows restarts, try opening the HP app again.

3. Run the HP app as administrator

1. Locate the HP app icon on your desktop or in the Start menu.
2. Right‑click the app.
3. Click Run as administrator.
4. In the User Account Control dialog, click Yes.

If the app still will not open or stays on a spinning/working screen, continue below.

4. Check for VPN (blank/white/locked screen cases)

If you use a VPN, temporarily turn it off, then: 1. Open the HP app and sign in.
2. Use Add Device or the Plus icon to add or manage your printer.
3. When finished, you can turn the VPN back on.

Note: HP app does not support VPN; it can cause the app to lock on a white or loading screen.

5. Contact HP Customer Support

If none of the above resolves the issue: 1. Go to HP Customer Support - Contact.
2. Enter your printer’s serial number, adjust location if needed.
3. Select a support option (chat, phone, or service center where available).

Please check the link for more information - HP Printers - The HP app does not open | HP® Support

Have a great day!