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‎04-15-2019 07:17 PM

HP Recommended
Product: HP DeskJet 3752
Operating System: Microsoft Windows 10 (64-bit)

My family recently changed our router, and when I sat down to reconnect my printer to the network, I couldn't get it to come back online or reconnect. I have the HP DeskJet 3752. I've been able to fix it in the past, but for some reason, it won't cooperate now. If anyone has any ideas, please let me know! 

 

Thank you!

1 REPLY 1

‎04-15-2019 09:00 PM

HP Recommended

Hi,

Try following 'Connect a printer that does not have a touchscreen control panel > Step 2: Connect the printer with the HP Smart app' below:

https://support.hp.com/us-en/document/c05987925

 

That ensures the printer is properly configured for your new network with no configuration settings remain from your old network.

 

If you experience further issues, print a Wireless Test by pressing and holding both the WiFi and Information buttons till it prints, please share a picture of the printed report via a private message.

 

Shlomi



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