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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP DeskJet 4255e printer

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10-09-2026 11:48 AM
Since the printer sometimes works but often shows “Installation status: Not installed,” I’d check whether Windows is losing the printer connection or the HP software installation is incomplete. Try removing the printer from Settings > Devices > Printers & scanners, then restart the computer and reinstall it using the official HP Smart app. Make sure the printer is connected properly to Wi-Fi or USB, depending on how you use it.
If the problem continues, check whether the printer shows as offline or has multiple copies listed in Windows’ printer settings. Also, since you’re using 32-bit Windows 10, make sure any driver or software you install supports that version.