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HP DeskJet ink Advantage 3835 printer - Touchscreen not working

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HP DeskJet ink Advantage 3835 printer

HP DeskJet ink Advantage 3835 printer 

Touchscreen not working so what i do

 

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@Sawankumar

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link https://support.hp.com/us-en/document/c02919168

If the issue persists, I would suggest you contact our phone support: 

  • 1) Click on this link - www.hp.com/contacthp/
  • 2) Click on "Continue as guest".
  • 3) Enter the serial of your device.
  • 4) Select the country from the drop-down.
  • 5) Click on "Show Options".
  • Fill the web-form. A case number and phone number will now populate for you.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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