HP Deskjet 1055 won't save settings

[DHilscher]

I keep changing the printer settings to high quality and black ink only but as soon as i leave the settings it defaults back to normal quality and grayscale off.

I tried changing it in HP Printer Assistant and from printer settings in control panel. Neither will keep the settings.

Any help would be appreciated thanks

[Dvortex · Accepted solution]

Hello, @DHilscher – Hope you are well 🙂

Welcome to the HP Forum! This is a wonderful location to converse with the community, get assistance and find tips!

I understand that you are facing issues while changing the print settings. To fix this issue, you need to make sure that your printing preferences under the actual printer and the program you are using to print. Follow the steps below:
 

1. Go to Control Panel – Devices and Printers.
2. Right-click on Envy 5540 and select “Printing Preferences”.
3. Under the Paper/Quality tab, change the print quality to normal and then check the "Print in grayscale" option. 
4. Apply & save the settings.
5. Now, come to the program that you are using to print and check.

If the issue persists, then you will have to reinstall the printer software as suggested below:

• Unplug the USB cable from the printer and computer if present.
• Go to Control Panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software12/COL32611/al-109412-3/DJ1050_J410_1313-1.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.
• Now, change the printing preferences again and check.
   

Those steps should do the trick, let me know the outcome!

Good luck 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[DHilscher]

Uninstall and Reinstalling worked thanks!

[DavidSMP]

Hi @DHilscher,

I am glad the issue has been resolved. I am replying on behalf of @ Dvortex as he is out of office for the day.

Take care and have a blessed weekend.