HP Deskjet 1112 unable to install

[Dayanandsaroj]

Hi,

I recently bought HP Deskjet 1112 Printer from Amazon.in. I downloaded the driver from hp website. But gets stuck on Gathering device Information.

I'm using Mac OS Catalina on my iMac.

Please help me with the solution.

Thank you.

[Kumar0307]

@Dayanandsaroj, Welcome to the HP Support Community!

I understand you are trying to install the printer on your MAC. Let us try these steps:

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Make sure the cable is directly connected between the MAC and the printer.

The use of a USB hub is not recommended. 

Do you have an Anti-virus/firewall installed on the MAC?

• Check if the printer is getting recognized by your MAC:

1. From the Apple menu, choose About This Mac.
2. Click System Report.
3. Under the Hardware heading on the left side of the System Information window, click USB.

USB 3 devices appear under USB 3.0 Bus, and USB 2 devices appear under USB 2.0 Bus. 

Uninstall the HP Printer Software

• Disconnect the USB cable from the printer, if necessary.
• Click Finder in the Dock.
• In the menu bar, click Go, click Applications, and then open the HP or Hewlett Packard folder.
• If HP Uninstaller is in the folder, double click it to uninstall the software, and then skip to the step to prepare the printer for the driver installation.
• If HP Uninstaller is not in the folder, continue to the next step.
• Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
• In the menu bar, click Go, click Go to Folder, type /Library/Printers, and then click Go.
• Click and drag the HP or Hewlett Packard folder to the Trash icon in the Dock.
• Right-click or Ctrl + click the Trash icon, and then select Empty Trash.

Click here to download the HP Easy Start.

Hope this helps! Keep me posted. 

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