HP Deskjet 2130 not working

[User274]

Hi I can't seem to get my printer working

I have installed the driver on my Mac, ensured everything is installed correctly however the print jobs remain in the queue and seem to stay there forever and never print. Scanning also does not work

Please can someone help?

Thanks

Frustrated user desperate for prints

[Raj1788]

@User274

Thank you for joining the HP Support Community

update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

Let's follow the below steps to remove the printer and add the printer.

Step 1: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

Step 2: Delete the existing print queue and add the printer
 

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer.

   Figure : Menu showing  selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure : Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Keep me posted, how it goes!

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Have a great day!

Cheers:)