HP Deskjet 2360 won't connect to wireless - also trying to use with Chromebook

[Londonguy72]

Hello,

Having a variety of problems trying to get my HP Deskjet 2360 working.

Firstly it won't connect to the Wifi via the WPS button on the router (it's a BT Home Hub 5) - the blue wifi button on the printer flashes but there is no connection. I've also tried with a WPS PIN but the hub interface has nowhere to register the PIN.

Secondly, I'm working off a Chromebook Pixel 2015. It finds the printer on Wifi Direct but then comes up with an error message "Printer problem - unable to communicate with the printer". 

It won't find the printer on Google Cloud Print - presumably because the printer won't connect to the wifi in the first place.

Granted, I can resolve these issues with a USB cable but nonetheless grateful for  any thoughts.

[Raj1788]

@Londonguy72

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Is the printer connected to the network?

How did you try connecting the printer to the network?

Set up the printer using WiFi Protected Setup (WPS)

Wi-Fi Protected Setup (WPS) allows you to quickly set up the printer on your wireless network,
without having to enter the wireless network name (SSID), wireless password (WPA passphrase,
WEP key), or other wireless settings.

NOTE: Only set up wireless using WPS if your wireless network uses WPA data encryption.
If your wireless network uses WEP or is not using any encryption at all, use one of the other
methods provided in this section to set up the printer on your wireless network.

NOTE: To use WPS, make sure your wireless router or wireless access point supports

WPS. Routers that support WPS often have a

(WPS) button or a button labeled “WPS”.

You can use one of the following methods to set up the printer using WPS:

• Push Button Method: Use the (WPS) or WPS button, if available, on your router.

• PIN Method: Enter the PIN generated by the printer in the router’s configuration software.

To connect the printer using the Push Button Method

1. On the printer, press and hold the (Wireless) button for 3 seconds. The wireless light starts blinking.

2. On the wireless router or wireless access point, press and hold the WPS button for 3 seconds. Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit.

To connect the printer using the PIN Method
1. Print the network configuration page and locate the pin for WPS. For more information, see Understand the network configuration page.

2. On the printer, press and hold the (Wireless) button for 3 seconds. The Wireless light starts blinking.

3. Open the configuration utility or software for the wireless router or wireless access point, and then enter the WPS PIN printed on the network configuration page.

NOTE: For more information about using the configuration utility, see the documentation provided with the router or wireless access point. Wait for about 2 minutes. If the printer connects successfully, the wireless light stops blinking but remains lit

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons on the public post, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)