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HP Recommended
HP Deskjet 2540 All-In-One Series
Microsoft Windows 10 (64-bit)

Can't install.......Tried Everything.....Help please

1 REPLY 1
HP Recommended

@juano2001 

 


@juano2001 wrote:

Can't install.......Tried Everything.....Help please


 

How can we  help?

 

The question is not meant to be mean - "everything" covers a whole lot.

 

To know where to start - or even what to ask - you need to know something about what is happening when you try to install the printer software.  In other words, you need context in which to ask the question.

 

For example:

  • The software does not download.
  • The software downloads but the installation does not start when double-tapped or Right-Click > Run as Administrator
  • The installation starts but does not finish.
  • The installation starts but then the printer cannot be found.
  • The installation starts and appears to finish but then the software does not run.
  • The printer is not connected to your Wireless Network - and you are trying to use Wireless.
  • You changed your router and lost the connection to the printer.
  • The installation of the printer software is being blocked by your security software.
  • You are using USB cable (not Wireless) and you forgot to disconnect the USB cable between the printer and the computer before you started the installation.

 

There are lots of other possible "things that go wrong" and "things you are doing / seeing", too.

 

 

Places to double-check and documents to help narrow down what is not working are located in category Troubleshooting

 

For example, help for just some of the listed "problem spots" include:

  •  

 

 

The print Doctor might be able to help:

Print and Scan Doctor - Diagnostics - Printing  (Scroll down to see link)

 

 

More specific help is available in Troubleshooting 

Select Topic and Select a Subtopic to see the list of documents.

 

Specifications > Connectivity

 

HP Collection of “how-to” videos

HP Video Gallery

  • Use Categories and the search window to narrow the search. 

For example,

Category Printers and All-in-Ones > Networking and Wireless

Category Printers and All-in-Ones > Install, Setup, Drivers

Category Computing and Mobile Devices > Search for system restore

  • Select your Video

 

 User Guide

Connect your Printer

Chapter 7 Connectivity - Starting on Page 47

Chapter 8 Solve a problem - Starting on Page 57

 

Reference and Resources – Places to find help and learn how to use your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic Subtopic

HP Deskjet 2540 All-in-One Printer series

 

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.