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- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Deskjet 2540 will not install I've tried everything. I n...

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02-01-2020 03:15 PM
@juano2001 wrote:Can't install.......Tried Everything.....Help please
How can we help?
The question is not meant to be mean - "everything" covers a whole lot.
To know where to start - or even what to ask - you need to know something about what is happening when you try to install the printer software. In other words, you need context in which to ask the question.
For example:
- The software does not download.
- The software downloads but the installation does not start when double-tapped or Right-Click > Run as Administrator
- The installation starts but does not finish.
- The installation starts but then the printer cannot be found.
- The installation starts and appears to finish but then the software does not run.
- The printer is not connected to your Wireless Network - and you are trying to use Wireless.
- You changed your router and lost the connection to the printer.
- The installation of the printer software is being blocked by your security software.
- You are using USB cable (not Wireless) and you forgot to disconnect the USB cable between the printer and the computer before you started the installation.
There are lots of other possible "things that go wrong" and "things you are doing / seeing", too.
Places to double-check and documents to help narrow down what is not working are located in category Troubleshooting
For example, help for just some of the listed "problem spots" include:
- Printer Not Found During Driver Setup (Windows)
- Printer is Offline (Windows)
- No Connection after Router or Wi-Fi Settings Change
- Firewall Blocking Driver Install or Printer Function (Windows)
- Find Your Wireless WEP, WPA, WPA2 Password
The print Doctor might be able to help:
Print and Scan Doctor - Diagnostics - Printing (Scroll down to see link)
More specific help is available in Troubleshooting
Select Topic and Select a Subtopic to see the list of documents.
Specifications > Connectivity
HP Collection of “how-to” videos
- Use Categories and the search window to narrow the search.
For example,
Category Printers and All-in-Ones > Networking and Wireless
Category Printers and All-in-Ones > Install, Setup, Drivers
Category Computing and Mobile Devices > Search for system restore
- Select your Video
Connect your Printer
Chapter 7 Connectivity - Starting on Page 47
Chapter 8 Solve a problem - Starting on Page 57
Reference and Resources – Places to find help and learn how to use your Printer
Clarification of terms and "what the printer can do" (Specifications)
Printer Homepage – “Things that are your printer”
NOTE: Content depends on device type and Operating System
HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
HP Deskjet 2540 All-in-One Printer series
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