HP Deskjet 2655 All-In-One Printer Series Firmware Update Notifications On HP Support Assistant

[Bamatami]

I keep getting notifications or requests through HP Support Assistant to update the firmware for my HP Deskjet printer. But when I try to download and install it, the printer is there, but it is "grayed" out so I can't check the box to update it. It tells me my printer is already updated with the latest firmware. I keep getting these notifications for all of my devices that the firmware needs to be updated, but the same scenario is happening on all my devices. I called HP and he was no help at all and basically told me to ignore it. But, when you have 4 different devices and these notifications every week, it's getting old! I don't want to have to uninstall HP Support Assistant because I like keeping all of my HP devices up-to-date, but I will be forced to if these don't stop!! I also check the box saying the update successfully installed afterwards thinking that might stop them, but it hasn't! Any help would be greatly appreciated!! Thanks!

[TEJ1602 · Accepted solution]

@Bamatami, Welcome to HP Support Community!

You can disable the notifications on the HP Support Assistant Application. Here is how you can do it-

Open the HP Support Assistant Window > Click on settings > disable the notifications

Also, you can manually check for updates on the support assistant once in a while. If there are updates available, click on update to install the updates.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Bamatami]

Thanks! That's a good idea! I didn't want to disable notifications at first, but you're right. I can always go into HP SA and check for updates. I appreciate your advice!!

[TEJ1602]

@Bamatami

You are welcome 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!