HP Deskjet 3755 driver issue. Element not found

[DeaconRayne]

Cannot print documents: driver not found.  "Missing Element"
Uninstalling device unsuccessful.
Does not appear in Device manager even with "show hidden devices" activated.
Downloading individual driver failed.
HP smart start failed
System restore to basic version of Windows 10 failed
Wireless shows printer installed on network but cannot be accessed to complete installation  "unsuccessful network installation"
cannot be found via "Add Printers" Feature in Windows 10
Hp Print and Scan failed. "Connection to the internet was not found or has been lost"
Firmware update failed: Printer listed but not selectable. 

Help!!!!!

[Jay_G24]

Hi @DeaconRayne,

I'd like to help!

To assist better-

What is the status of the wireless light on the printer, steady or blinking?

Are you trying to connect your printer to your home or public network?

 Wireless Network Test Report and share the results-

On the printer's control panel, press the Wireless button  and the Information button  at the same time.

Both a Wireless Network Test Report and a Network Configuration Page print.

Figure : Example of a Wireless Network Test Report

Share both the reports.

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[DeaconRayne]

Wireless light is a steady blue

All four pages of reports can be seen here

https://imgur.com/a/AuHJLRR

[Jay_G24]

To prepare your printer for a wireless connection, restart the printer, computer, and router.

1. Turn the printer off, and then wait 10 seconds.
2. Disconnect the printer power cord from the printer.
3. Turn off the computer or the device you are trying to print from.
4. Connect the printer power cord to the printer, and then turn on the printer.
5. Disconnect the power cord from your wireless router, and then wait 10 seconds.
6. Reconnect the power cord to the router. Wait until Internet service is restored. Internet service is interrupted while the router is off.
7. Turn on the computer.

If the issue persists, Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services. msc” and press ok to get the services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and the startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Install all the available Windows updates

If it is been a while since you updated your Windows, that is the main reason why Windows says your HP printer driver is unavailable. Here are the steps on how to do a Windows Update to install all accessible operating system update.

If you are accessing Windows 10, then these steps are for you.

1. Hit the Start menu and write an update. After that, click on the “Check for updates” option.
2. Tap on the “Check for updates” option.
3. After clicking on that option, Windows will install the updates automatically.
4. When Windows completes all its updates, start your computer again and attempt to print a file to check if your printer works.

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

[DeaconRayne]

I have done al the above steps

Except I cannot use the link to download the drivers.  

"Access Denied"

[Jay_G24]

Try this link -https://support.hp.com/us-en/drivers/selfservice/hp-deskjet-3700-all-in-one-printer-series/8954253/m... ( install HP Easy Start Printer Setup Software which is under the Software-Utility tab )

Let me know how this goes!

[DeaconRayne]

https://imgur.com/a/5RwbOeI

I've made it this far in the reinstall. It asked for a custom password that I didn't know. So I printed out the sheet and inputted the printer pin

"Printer code not recognised. Please try again" 

[DeaconRayne]

This is where I am at right now.  The driver still cannot be found according to Windows 10

https://imgur.com/1sMyqb9

My printer was working absolutely fine until the latest windows update.   uninstalling and reinstalling windows though did not help it.

[Jay_G24]

I was able to check the image, that is to enable web services.

Please click on cancel or Having trouble option to skip that screen and continue the installation.

Keep me posted on how this goes!

[DeaconRayne]

It does not work.

It says "Ready"
But it does not appear on my Device Manager.
And it still says "Driver Missing"

https://imgur.com/a/F7lfusT