HP Deskjet 5820 printer is connected to WiFi but is not available

[OldAdventurer]

The printer worked but now is not detectable in network. It is the biggest mistake to buy any HP printer. HP smart does not detect the printer. Only Wi-Fi Direct works. Web services work. The printer is available as well via email. But on my local network it simply does not communicate. 

[Nal_NR]

Hi @OldAdventurer,

Welcome to the HP Support Community. 

I understand that you are facing connectivity issues. I’d like to help!

To provide you with an accurate solution, I'll need a few more details:

Make sure, your printer and your device are on the same network as 2.4GHZ only. 

Is it a private (Home network) or a public Wi-Fi connection? Wi-Fi direct? Or Hotspot?
What device are you using the printer with a Windows computer, Mac, Android, or iPhone?

How is the printer connected USB or Wireless? 
What is the status of the wireless light on the printer, steady or blinking?

Meanwhile, let us try the reset and see how it goes. 

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[OldAdventurer]

Yes. It is 2.4GHz network and all devices are on the same network connected via wifi. It is my own home network. What is very interesting is that the printer is available via eServices, but I can't print via HP app on my iPhone (iOS). Like the printer is not available on the local network, I can't ping it from my laptop using command line. The internet is working for the printer, the printer says it's connected to network, has certain IP address for local network, but I can't connect there. I had the same router, no changes in my network. The light indicator has stable light, no blinking, as I say, the internet works, but just the printer do not communicate on local network. 

When I use the direct connect (wireless). It works, but it's painful because whenever laptop or iPhone connects to the Wifi that has no internet connection, it automatically tries to connect somewhere else and it's always a pain to stay connected to network that has no internet. 

The full reset did not help. 

[Nal_NR]

Hi @OldAdventurer,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!