Solved: HP Deskjet 6122 driver for MS Windows 10 64bit - HP Support Community

Slytly · ‎06-24-2018

HELP !! Initially I was going to get a Win 10 computer but instead opted for a Win 7 Pro 64 bit. HP support sent me to your link at the time when I was thinking of Win 10. The computer I replaced was an older Win 7 Pro 64 bit. At that time I had to use the 990c driver for my HP Deskjet 6122 and it worked perfectly. On the old computer I could find the driver listed where you show to go for drivers. BUT, now, 990c is not listed and I cannot find ANYWHERE on the web to download the driver. You have got to help me; I swear by the 6122 and hope to get it up and running again.

PLEASE??

Sylvia D

Bob_Headrick · ‎06-24-2018

There are a few options for Deskjet 6122 printer in x64 Windows 7. Any of these should work, it sounds like you have tried the first one already without success.

Use the Deskjet 990c driver available through Windows Update. (I just checked this on an old Windows 7 x64 machine and it did show up. The "hp deskjet 990c" driver shows up just below the "HP Deskjet 9800".)
Use the Officejet Pro 8600 driver as described in the post here: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Deskjet-6122/m-p/6084806
Download the Deskjet 990c driver from the Microsoft Windows Catalog site. You will want the file that is 11.6Mb in size; the others listed are not x64 architecture. Click the Download button on the right. This will open a new window. In the new window click on the 4188_bacd1413e93b4a6362d9a2ca653c869f1c02f6f7.cab link which will download the cab file. Once the cab file downloads open it and extract the file to a convenient folder. Now go to Control Panel, Devices and Printers, Add a Printer, select the proper port, Next. Now choose "Have a Disk" and browse to the folder where you extracted the cab file. There will be a number of driver files presented, the HP Deskjet 990c will be a choice.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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View solution in original post

Bob_Headrick · ‎06-24-2018

There are a few options for Deskjet 6122 printer in x64 Windows 7. Any of these should work, it sounds like you have tried the first one already without success.

Use the Deskjet 990c driver available through Windows Update. (I just checked this on an old Windows 7 x64 machine and it did show up. The "hp deskjet 990c" driver shows up just below the "HP Deskjet 9800".)
Use the Officejet Pro 8600 driver as described in the post here: https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Deskjet-6122/m-p/6084806
Download the Deskjet 990c driver from the Microsoft Windows Catalog site. You will want the file that is 11.6Mb in size; the others listed are not x64 architecture. Click the Download button on the right. This will open a new window. In the new window click on the 4188_bacd1413e93b4a6362d9a2ca653c869f1c02f6f7.cab link which will download the cab file. Once the cab file downloads open it and extract the file to a convenient folder. Now go to Control Panel, Devices and Printers, Add a Printer, select the proper port, Next. Now choose "Have a Disk" and browse to the folder where you extracted the cab file. There will be a number of driver files presented, the HP Deskjet 990c will be a choice.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

Slytly · ‎06-27-2018

The Officejet 8600 did the trick! I am so glad to have my 6122 printer up and running. Thank you for your knowledge; it is appreciated.

Bob_Headrick · ‎06-27-2018

I am glad I could help. Happy printing!

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

kloalbo · ‎05-16-2019

I have wIndows 7 enterprise and I can't get the 990c driver to work for the Deskjet 6122. Any suggestions? I love this printer and have a lot of ink for it- I hate that I cant get it to install.

Bob_Headrick · ‎05-16-2019

@kloalbo wrote:
I have wIndows 7 enterprise and I can't get the 990c driver to work for the Deskjet 6122. Any suggestions? I love this printer and have a lot of ink for it- I hate that I cant get it to install.

What have you tried? Are there any error messages? Were you able to install the driver?

If you are using the enterprise version of Windows 7 you may have defaults that do not allow normal users to install drivers. You may need to check the group policies and/or install the drivers as a user with admin capability.

Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button
If my answer was helpful please click "Yes" to the "Was this post helpful" question.

HP Deskjet 6122 driver for MS Windows 10 64bit

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