HP Deskjet 720C (again!)

[Synex89]

Hi,

Further to all the previous posts on the the obsolete Deskjet drivers for the 720C et al for Windows 8 (x64) onwards, can I just confirm that the current workaround (rather than a driver update) is to use an earlier version of Windows (32bit) on which the Deskjet drivers are compatible to be able to continue using one's Deskjet 720C or other affected printer?  In other words, the DJPatch.zip drivers are not expected to work with 64bit versions of Windows 8, 10 and 11?  

Presumably, someone familiar with debugging printer drivers would be able to determine what exactly is causing the Deskjet printer drivers to crash the Printer Spooler.  I am guessing it's a 32bit/64bit incompatibility bug.   I wonder if it would be straightforward to fix.

Thanks,

S

[Treeko]

Hi @Synex89 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing connectivity issues with HP Printer.

I suggest you reinstall the driver and connect the printer to check if that fixes the issue.

You can follow the steps under this link to uninstall.

Furthermore, you can reinstall using HP Smart App from this link.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support