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‎05-22-2022 02:32 PM

HP Recommended
Operating System: Microsoft Windows 11

HPDeskjet 842C was working perfectly fine in Windows 10.  HP Laptop automatically updated to Windows 11 and printer no longer works and HP Support is no help.

Any way to get working again in Windows 11?  Just purchased both black and color ink cartridges.

1 REPLY 1

‎05-22-2022 11:15 PM

HP Recommended

As this is a fairly old printer, if there are drivers available, they are likely native windows drivers, it is unlikely that HP is producing current drivers. Things to try are to make sure that ALL Windows 11 updates are installed. If the printer shows up in devices and printers folder but does not work. Try updating the driver and telling Windows to check Windows Update for newer drivers.

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I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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