-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HP Deskjet F380 - driver

Create an account on the HP Community to personalize your profile and ask a question
10-06-2026 12:28 PM
Hi:
I have the W7 file that you can download from my Skydrive folder that I shared with you from the link below:
You want the file labeled AIO_CDB_NonNet_Full_Win_WW_130_141.zip
Download, unzip and run the file.
10-06-2026 03:08 PM
Thanks Paul.
It helped, but I was able to operate only the scanner.
the printer somehow does not work:
when I try to print a test page or aligh the printheads it shows the message:
the computer is unable to establish two way communication with the device...
10-06-2026 03:20 PM
You're very welcome.
Unfortunately, I wouldn't be able to help you with getting the printer to work.
I did find a different driver from this reputable 3rd party driver site you can try and hopefully that will work.
There is a full feature driver available as well as other drivers, but not for W10.
10-06-2026 04:32 PM - edited 10-06-2026 06:03 PM
Thank you @Paul_Tikkanen,
1. Yes, I can provide another file, but is quite similar to the previous shared files.
2. The question is about the error "unable to establish two way communication",
- that could means a USB cable is defective and needs to change or
- the failure is in the Printer USB back port connector.
3. The first to try is "go to the basics >> printer hardware", replacing that USB cable for a new one, just to make sure USB cable is working ok.
4. Also you can try a Self Test page using printer buttons.
>> Press Cancel - Copy Color buttons at the same time
* Click YES to say thank you,
ferRX.
10-23-2026 09:53 AM
Just a little update:
i was not able to use the printer even from the pushbutton combination.
I tried to change cable but with no results.
The strange thing is that the scanner works.
I declare defeat.
Thanks for your support!
10-23-2026 08:03 PM - edited 10-23-2026 08:08 PM
Hi @Cimant , Buona sera,
Thank you for the update,
1. Well, in this case if the printer is not working to print a Test page,
- that means there is a hardware failure, some electrical part is failing,
- because even a simple Test page is not printed.
2. You may want to take the printer to a Local Repair shop, just to check the failure.
3. But probably you should start thinking on replace, and buy a new printer,
- because the cost of repair could be equal to buy a new printer.
- “il momento delle decisioni”.
Buona sera,
* Click YES to say thank you,
* Click Accepted as Solution when question is answered.
ferRX.