HP Deskjet GT 5810 not printing (Macbook Air)

[CaviteMagic]

Hi I downloaded HP Easy Start but when I download the essentials it just loads then gets an error and tells me to check my internet connection. I have a stable internet connection at home but it just keeps on getting that error when i try to reinstall. also i tried to add the printer to my mac and it got connected but when i print, it says it's printing but actually it's not and the power button just keeps on blinking. Would greatly appreciate a quick response. Thank you.

[Rainbow23]

Hi @CaviteMagic,

Welcome to HP Forums, this is a great place to get support, find answers and tips.

Thank you for posting your query. I'll be more than glad to help you.

I understand that you are facing issues with your HP Deskjet GT 5810 wherein it does not print and power light keeps blinking.

I suggest that you reset the printing systems by following the steps in the link: Resetting the Printing System (Mac)

Let me know if this works.
 

You have a good day ahead.

[CaviteMagic]

This is what keeps on happening

[CaviteMagic]

so I did what you said and added back the printer. still, same problem

It says it's printing but actually it's not and the power just keeps blinking

[Rainbow23]

Hi @CaviteMagic,

Thank you for your reply, I'll be more than glad to help you.

I understand that the issue has not resolved after following the steps mentioned in the previous interaction.

This issue may require a one to one interaction over the phone.

Hence, you may contact HP Technical Phone Support at this link: http://hp.care/2r9wSvP

Select the country where you are located and type the product# or the serial number of the unit and then choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Click on 'Show Options' icon and then scroll down the page and select 'Get Phone Number' to get the phone number.

You have a good day ahead.

[CaviteMagic]

ok i got to download the essetial software from ShlomiL but i it still doesnt work. I have work on those times available for phone call so i don't have that option. i hope i can get this fixed atleast within the week.

i cant use it as the software

[sandytechy20]

@CaviteMagic

I see that you were interacting with @Rainbow23. I'd like to help.

Thanks for the reply.

I appreciate your time and effort.

I understand the issue better now.

Click here to download the essential packages for the printer.

Let me know if that helps.

Cheers.